Refund Policy
Last updated: 31 August 2026
This Refund Policy applies to payments made to Tekscopes Ltd (RC 9271720) for our subscription platforms, and forms part of our Terms and Conditions. It is written to be clear about exactly what we will and will not refund, and how quickly.
In short
You have 14 days from a charge to request a refund on a subscription payment. Send the request to payments@tekscopes.com. We decide within 5 business days and, if approved, return the money to your original payment method.
1. What This Covers
Tekscopes charges customers in two ways. Self-service subscriptions to our platforms — currently Linkcast, our creator monetisation platform — are covered by this policy in full. Professional services engagements (consulting and custom development) are billed under a separate signed statement of work, and the refund and cancellation terms in that document take precedence over this page for those engagements.
2. What Is Refundable
First-time subscription purchases, within 14 days
If you purchase a Linkcast plan for the first time and it does not meet your needs, you may request a full refund within 14 days of the charge, for any reason.
Automatic renewals, within 14 days
If a subscription renewed automatically and you did not intend to continue, you may request a full refund of the renewal charge within 14 days of the renewal date, provided you have not made substantial use of the plan during that renewal period.
Duplicate or incorrect charges
If you were charged twice for the same period, charged the wrong plan, or charged after a valid cancellation, we refund the difference in full. This is not limited to 14 days — report it whenever you find it.
Service we failed to deliver
If a paid feature was unavailable for a sustained period through our fault, or your account was never provisioned after payment, we refund the affected portion of your fee in full.
Unauthorised transactions
If a charge was made without your authorisation, report it to us and we will investigate and, where confirmed, refund it in full.
Annual plans cancelled mid-term
Outside the 14-day window, annual plans cancelled mid-term may be refunded pro rata for complete unused months, at our discretion, less any platform fees already incurred.
3. What Is Not Refundable
Subscription periods already substantially used
Once the 14-day window has passed, fees for the current billing period are not refundable. You may cancel to stop future renewals, and you keep access until the period ends.
Platform fees on completed creator payouts
Where we have deducted a platform fee on earnings that have already been paid out to you or settled to a third party, that fee is not refundable, because the underlying transaction is complete.
Third-party items bought through us
Domain registrations, SSL certificates and third-party software licences are non-refundable once purchased, because we cannot reclaim them from the upstream provider.
Accounts terminated for breach
If we terminate an account for a material breach of our Terms — fraud, unlawful use, or abuse of the platform — fees paid are not refundable.
Custom development already performed
Professional services work already delivered or in progress is not refundable, as it represents time already spent. Refund terms for these engagements are set out in the signed statement of work.
Requests made after 90 days
We cannot process refund requests raised more than 90 days after the original charge, except where required by law or by the card scheme.
4. Time Window for Requests
- 14 days from the charge date for standard subscription refunds, including automatic renewals.
- No time limit for duplicate charges, billing errors and charges taken after a valid cancellation.
- 90 days is the outer limit for all other requests.
The window runs from the date the payment was taken, which is the date shown on your invoice and on your card or bank statement.
5. How to Request a Refund
Email payments@tekscopes.com with the subject line “Refund request” and include:
- The email address on your Tekscopes account.
- The invoice number or transaction reference, and the date and amount of the charge.
- The reason for the request — brief is fine, and no reason is needed within the first 14 days.
You may also call +234 812 928 3466 during business hours, Monday–Friday, 9:00 AM – 6:00 PM (WAT), but we ask that you follow up by email so there is a written record. We may ask you to verify ownership of the account before we process a refund.
6. How Long Processing Takes
- Within 2 business days — we acknowledge your request by email.
- Within 5 business days — we review and tell you whether the refund is approved. If we need more information, we say so within this period and pause the clock until you reply.
- Within 2 business days of approval — we submit the refund to our payment processor.
- 5–10 business days after that — the funds appear with your bank. Nigerian cards and transfers typically settle sooner; international card refunds can take up to 10 business days, and the final timing is controlled by your bank, not by us.
If a refund we have confirmed has not reached you within 15 business days, contact us and we will send you the processor’s refund reference so you can raise it with your bank.
7. How the Refund Is Returned
Refunds are returned to the original payment method used for the purchase — the same card, bank account or wallet. This is a requirement of our payment providers and it protects you against fraud; we cannot redirect a refund to a different account or person.
Refunds are issued in the currency you were originally charged in. If you paid in a currency other than your bank’s settlement currency, the amount you receive may differ slightly from the amount you paid because of exchange-rate movement between the two dates. Tekscopes does not charge a fee to process a refund, and we do not deduct our payment processor’s fees from the amount returned to you.
Where the original method is closed or expired, we will work with you and our processor to agree a verified alternative in your own name.
8. Cancelling to Prevent Future Charges
A refund and a cancellation are separate. Cancelling stops the next renewal but does not by itself refund a charge already taken. You can cancel at any time in your account settings, or by emailing payments@tekscopes.com. Cancel at least 24 hours before your renewal date to be certain the next charge is not taken.
9. Chargebacks and Disputes
If you believe a charge is wrong, please contact us first — we can almost always resolve it faster than a bank dispute. If you raise a chargeback with your bank, we will supply the transaction records requested by the card scheme, and we may suspend the account while the dispute is open. Where we have already refunded a charge, we will contest a duplicate chargeback for the same transaction.
10. Your Statutory Rights
Nothing in this policy limits rights you have under the Federal Competition and Consumer Protection Act or other applicable Nigerian law. This policy is governed by the laws of the Federal Republic of Nigeria.
11. Contact
All refund and billing enquiries: payments@tekscopes.com. Telephone +234 812 928 3466, Monday–Friday, 9:00 AM – 6:00 PM (WAT). By post: Tekscopes Ltd, 21 Lanre Olumide Street, Idado Estate, Lagos, Lagos State, Nigeria.